It’s typical for telecom companies, too much focus on acquisition creates problems with retention. But Telenet reversed the situation in a grand and generous way. They paid every customer a visit to get the WiFi going and the connections flowing. The best spent campaign money ever.
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Find out what Disruption can do for your business
Move from storytelling to storydoing
Good companies are storytellers, great companies are storydoers. Storydoing builds instant involvement and unquestioned credibility , resulting in increased word of mouth and amplification on social media.